KCI has had the pleasure of working with clients, many for several decades, to create systems, software, standards and processes which have resulted in meaningful improvements in the client's environment. We have had these opportunities in the fields of healthcare, insurance, government, membership management, printing, and scientific research, as well as in commercial and First Nations enterprises.

In the course of working with our clients, KCI has often had the opportunity to not just build a system but to offer true innovation. Listed below are examples of such innovations - solutions which were not simply logical variations of existing systems or implementations of conventional systems – they ‘changed the game’ in terms of what clients could achieve, either for their in-house operations or for the benefit of their customers.

We intentionally listed the innovations listed below by date rather than by the industry where they were first applied. You may find, as we have, that sometimes the solution you are seeking is suggested by a solution applied in another sector.

Benefit

Innovation

Year

Sector

These form the basis for projects such as Payor claims data export and reporting, BlueButton2, DaVinci Prior Authorization support, and national eClaims initiatives such as in Saudi Arabia.

Provided a robust suite of base eClaims standards in FHIR R4, which build on the work we have lead in prior FHIR versions since 2013, which can then be localized to meet country and sector needs.

2018

Insurance

This innovative project combined physical patient factors, lab results, current medications and genetic information on patients with medication contraindications and complex disease-specific rules to yield safer and more effective medication treatment recommendations for providers.

Designed and implemented a prototype Medication Clinical Decision Support system, including the logical expression language and engine, for a genetics-informed medication recommendation system.

2015

Health

Provided a repository of all file versions, and records file and version changes and the details of all instances, file exchanges, and deployments. Reduced deployment risk and simplifies deployment of updates and the creation of new site instances or rollback to prior builds.

Designed and implemented a content management system. Provides a historical repository of files, file change lists, exchangeable packages of file, and point-in-time instances of site builds for ‘one click’ deployment to test and production environments.

2012

Insurance

Allowed merchants to re-use their Internet connection and reduce their reliance on telephone lines; this reduces costs and/or opportunities for interference with other telephone based devices (fax, modem).

Developed a system for the secure exchange of credit and debit card transactions over the Internet.

2005

General

Allowed a card-order website to provide draft copy of the cards to be ordered, and supported direct production of print plates upon order confirmation. This reduced production costs and provided greater customer participation in the design process.

Devised a service which accepted card stock, user-supplied text and characteristics which returned an image of the text on the card stock including typeset features such as multi-letter kerning.

2005

Commercial Printer

The standard is used extensively in oral health in Canada and Bermuda, and across disciplines in the National Health Service in the UK. Its advantages are: security (authentication and encryption); correct endpoint knowledge of state; and, endpoints can move transactions without the need to know how to interpret or process the transactions.

Created an ebXML-based communication standard, as an HL7 International standard, for the secure and authenticated exchange of financial and clinical transactions across the Internet.

2004

Health

This system has gone from concept to handling the majority of the electronic oral health claims in Canada. This design improved system uptime, error detection, service and support, for both claims and clinical messages.

Designed, piloted and rolled out the ITRANS centralized internet-based electronic claims and clinical message exchange system.

2002

Electronic Claims

Provided a model and mechanism for use of a single credential which could be accepted across the health industry thereby increasing the state-of-the-art of security while reducing administration costs.

Devised a Public Key Infrastructure for authentication of Health Care Providers.

2002

Health

Reduced the number of computers to support the game system from eight to one thereby reducing cost and complexity.

Devised efficient video driver to support unique video delivery to multiple touch-screens from a single PC.

2001

Gaming

Removed human intervention thereby reducing risk.

Devised a method for ‘machine reading’ playing cards to automate table games.

2001

Gaming

Key steps in the implementation of a ‘chipless’ table game and financial management system.

Implemented simulators for card shuffler and specific game ‘perfect player’ systems for product certification.

2001

Gaming

Virtually eliminated registration paperwork and maximized frequency of product registration.

Developed a Web-based software activation system for a commercial software product which KCI also developed for a client.

1999

Commercial

Provided desktop application-like user experience in a Web-hosted application.

Implemented the 4GL as an ActiveX control and implemented task-servers to manage a Web-hosted implementation of the IFIS Insurance management system.

1996

Insurance

Reduced the ‘barrier to entry'’ for Insurers to be able to receive electronic Dental claims.

Created an interface engine to link 3rd Party Health Insurer proprietary systems to dental offices using the CDAnet standards.

1993

Electronic Claims

Significantly reduced administration time and costs, allowed processing without human intervention and virtually eliminated the bottleneck associated with large submission volumes just before deadlines.

Implemented an optical scanning input system, by fax or scanner, for course credits which linked directly into the transcript and membership management system.

1991

Continuing Education

Provided increased design consistency, and reduced development and maintenance timeframes and costs.

Developed a 4GL environment with a hypertext-based help system and data-driven screens, menus, database structure and a commercial report generator.

1988

General

Significantly reduced the administration staffing, input delays and costs associated with underwriting and accounting.

Created an interface engine to link central market policy adjustment and financial transactions to company Policy and Claims system.

1987

Electronic Claims

Provided significant performance, availability, flexibility and cost savings.

Developed first LAN-based Policy and Claims system for a London market Direct Property and Casualty Insurer located in England.

1987

Insurance

Reduced errors and administrative costs associated with collection and conveyance of log scaling information from the yard to the mill.

Co-developed a hand-help log scaling and reporting system.

1986

Forestry

Reduced ‘time to develop’, risk and associated costs for reporting.

Developed a report generator add-on to a 4GL environment.

1985

General

Provided significant performance, availability, flexibility and cost savings.

Developed first LAN-based Policy & Claims system for an International Reinsurer.

1985

Insurance

Reduce the administrative time and costs for geological surveys which in turn allowed for in-field alteration of surveys in response to findings.

Developed a hand-held data collection system, remote data submission and mapping system for geological surveys.

1985

Mining

Allowed businesses and software developers to use dBase III for multi-user applications.

Devised a modification to dBase III to support multi-user implementations.

1984

General

Significantly reduced the size, and cost of a multi-channel light show-controller.

Co-devised a new computer system and developed the software to manage a sound-activated light-show system.

1983

Entertainment

Significantly reduced the cost and time required to calculate a new set of projections.

Devised a new migration estimation approach for the population projection system.

1981

Government

Provided a standardized measure of cardiac function.

Co-developed standardized measure of S-T Segment Depression for assessment of a post-coronary exercise program.

1980

Health

Allowed for identification of service ‘gaps’ and provided more grounded support for initiatives and budget requests.

Co-developed a needs-based budgeting methodology and system for a department within the Ministry of Health.

1979

Health

Reduced administrative costs, created early health record system, provided research and monitoring database.

Applied Optical Scan Form technology to University Health Services standard intake form.

1979

Health

When iteratively fed back to equipment calibration, resulted in significantly fewer returns.

Devised an approach to defect analysis to ascertain possible causes of package failure.

1978

Commercial Dairy

Resulted in a better list of questions: better accuracy; fewer false positives and negatives; and, expected lower rate of negative health events and lower costs to the national health system.

PAR-Q – Devised alternate approach to question selection for the Canadian national Physical Activity Readiness Questionnaire.

1978

Health